FAQs


Questions? Our FAQ helps to answer common inquiries.

Didn't find the answer you were looking for? Connect with us via our chat feature or send us note at info@janesicomfort.com and we'll get back to you.

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Gifting
Why gift Janesi Comfort to your loved one?

Janesi Comfort brings luxury into the hospital setting by creating patient-first products that provide comfort when it’s needed the most. Our company was founded to create game-changing hospital gifts that prioritize the patient’s needs and address their humanness.

Typical get-well gifts run into issues within the hospital setting; flowers are often banned from hospital settings to reduce the risk of Hospital Caused Infections (HCIs) and dietary options limit sweets during treatment. Janesi Comfort delivers a thoughtful, useful gift for patients during and after treatment. Give the gift of comfort.

Why are comfort and luxury so important to patients?

Often times, the emotional aspects of a diagnosis are as distressing as the physical changes a patient undergoes during treatment. Feeling a lack of control, independence, identity and sense of self are common sentiments patients experience. A personal touch, a luxurious product, or a familiar experience can remind patients that they are the same stylish, confident, and elegant person they’ve always been.

With an increase in morale comes a lift in emotional wellbeing – which can contribute to the patient’s sense of self and social engagement, and improve their physical, mental and emotional health.

Does the Janesi Comfort ROBE work for most medical conditions?

We work directly with our hospital partner to verify that our robes are suitable for any patient in a standard hospital room. We recommend checking with your loved one’s doctor before purchase.  

If your loved one is in the ICU, we recommend you check with their doctor before purchase. Hospital policies also outline gift-giving guide lines, which you can view on the hospital’s website.

Care Instructions
How do I care for my Janesi Comfort products?

Our products are designed to be easily cared for – machine wash cold with like colors and tumble dry on low heat. Hang dry to reduce environmental impact and to best maintain integrity of fabric.


Orders & Technical Difficulties
I am having trouble ordering online

We monitor our ecommerce site to assure Janesi Comfort is working across all modern devices and browsers. If you are having trouble ordering online, please clear your cache and/or update to the latest browser version. If you still experience issues, please connect with us via our chat feature or email info@janesicomfort.com and we can help process your order.

I already submitted my order, but there is an error in my information. How do I make a change?

We process our orders quickly. If you need to change your order information, please connect with us via our chat feature or email info@janesicomfort.com  as soon as you realize the error. we will do our best to accommodate any requests you may have, but cannot guarantee if we already processed the order.  


Shipping
Can I have my Janesi Comfort purchase shipped to the hospital?

Yes, but not without a room number and department/wing! Please talk with a nurse at the hospital for their delivery instructions. We deliver packages to the address submitted on the shipping form during checkout. Please include room number and department name on the shipping form. You must get in touch with the hospital staff before you place your order, to check their delivery policy and confirm postal address. We are not responsible for delivery to rooms once the packages make it to the hospital.

A note about hospital deliveries: Packages cannot be delivered directly to the patient’s room and are generally held centrally at reception or in the mail room. Deliveries are then made to individual rooms at specific times during the day. So, if your delivery is time sensitive (to fit in with surgery dates, or a patient’s discharge from hospital, for example) we recommend that you plan for extra delivery time when ordering.

Shipping Rates:

Robes and Collabs:
Priority Mail 3 day not-guaranteed $7.90
FedEx 2 day: $30
FedEx overnight: $55
Blankets and/or orders over 4 items
Priority Mail 3 day not-guaranteed $19.90
FedEx 2 day: $55
FedEx overnight: $65


When will my purchase be shipped?

Your gift will be shipped within 48 hours of ordering, often sooner. We offer carbon-neutral USPS Priority Mail 3 day non-guaranteed shipping for the continental US, with an optional two-day or overnight service for an additional fee. Packages ship from 12561. NYC is generally next day, most of the East Coast tends to be two day but in the end it is up to the USPS.


Do you offer international shipping?

If you require delivery outside of the continental US, including Hawaii (HI) and Alaska (AK), please contact us directly for shipping arrangements via our chat feature or email info@janesicomfort.com.


Returns
What is your refund policy?

Covid19 Note: For the comfort of future recipients we cannot take returns while travel restrictions are in place. We do care about your satisfaction. Please email us to work out a solution.

After travel restrictions are lifted: For a full refund, unworn/unused items must be returned within 14 days of purchase. Items returned within 30 days will be exchanged for credit. Refunds will be made to the card used for purchase. Please let us know via email info@janesicomfort.com if you need to return an item.


How can I return my items?

You can return items, in the original packaging, to the following address:
Janesi Comfort
38 Old Route 299
New Paltz, NY 12561

Please note that we do not offer prepaid postage for returns. To avoid unnecessary returns and shipping costs, ensure that you’ve selected the right size. See our sizing info for more details.

Sustainability: Fabric & Packaging Details
What are the benefits of using Tencel™ fabric?

Derived from sustainably sourced beech wood sourced from natural forests and sustainably managed plantations, Tencel™ is a biobased fiber with a closed loop life cycle. Tencel™ is certified by the United States Department of Agriculture (USDA) – BioPreferred® designation as a certified biobased product and the Belgian-based certification company Vinçotteas biodegradable and compostable.

The fiber is anti-microbial with heat and oder-regulating properties, making it unfavorable for bacterial growth and ideal for hospital environments. It’s gentle on the skin, offers enhanced breathability and moisture management, and boasts a luxurious softness that lasts well beyond the first wash. To learn more about our sustainability practices, read on.

What type of packaging do you use?

In keeping with our eco-friendly ethos, our production and packaging is virgin plastic-free. When you purchase a Janesi Comfort LuxuryRobe, your shipment will arrive in a reusable cardboard box, biodegradable sleeve, and outfitted with a biodegradable tag for easy composting – closing the loop.


Keeping Up with Janesi Comfort
Can i buy janesi comfort products in stores?

Not yet…but we’re working on it! To find out when Janesi Comfort hits a store near you, sign up for our mailing list.

i love the janesi comfort luxury ROBEs...do you offer any other patient gifts?

Our lusciously soft robes and blankets are only the beginning — We recently launched collaborations with an exceptionally ethical Chocolateer and Cosmetics company. See the shop page. we have several more ideas for bringing more comfort, hope, and luxury to patients.

Be the first to hear about new product launches, and eco-innovations by joining our VIP mailing list.

Wholesale / Retail
I am a hospital or retailer interested in wholesaling your products. How can I do so?

We appreciate your support! Contact info@janesicomfort.com for more information. Please provide your company name and “Janesi Comfort Wholesale Inquiry” in the subject line. We look forward to connecting with you.