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Questions?

(917) 920-4642

How do your returns work?

Email us and we will send you a prepaid shipping label. Include your order number and the item you want to return. You'll receive step-by-step instructions and a prepaid shipping label via email.  If you choose to return an item, $8 will be held from your refund to cover shipping and restocking. It's super easy, we promise.

Do you offer exchanges?

We do not offer exchanges but we do offer refunds. Simply return your item and place a new order.

How soon will I get my refund?

Once your product gets back to our warehouse, it will be checked for quality and added back to inventory. Once your return has been successfully checked in, your refund will be processed within 24 - 48 hours. If it seems like there's a delay, please reach out to us via email at info@janesicomfort.com

What items can I return?

You can return any items 21 days from the time your item is delivered to you!

All personalized items are final sale so they can't be returned.

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Email us for questions and inquiries

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